Get help with your GPOD app, shifts, and payments
Find answers, guides, and help for all your GPOD needs
Get instant answers to all your questions 24/7
Hello! I'm Gabriel, your personal assistant. How can I help you today? Ask me about shifts, pay, or how to use the app.
App setup & account activation
Schedule, clock-in & shift management
Early wage access & payment history
Account details & preferences
Worker rewards & recognition
Contact us & troubleshooting
Welcome to GPOD! Follow these simple steps to set up your account and get started with accessing your pay and tracking shifts.
Follow these steps to activate your account and unlock all features:
Open "My Profile" in the app menu
Tap "Upload ID" and choose passport or driving licence
Take clear photos of the front and back
Submit and wait for confirmation notification
Once approved, your dashboard will unlock full access
Download GPOD Worker App â Available on iOS and Android
Select 'Face ID Login' â Tap the login option and grant camera permissions
Scan Your Face â Hold steady while your identity is verified
Success â You're in! Welcome to your worker dashboard
How to Set Up Your GPOD Account
Your employer will send you an invitation link by SMS or email. Tap the link and follow the steps to set up your account.
You'll need a photo ID (passport or licence) and a selfie for face verification. Some jobs may require proof of address or right to work.
Yes â GPOD uses encrypted UK-based servers and is fully GDPR-compliant to keep your data safe and private.
Learn how to view, manage, and track your shifts, as well as how to use the clock-in/out features with facial recognition.
Check Schedule: Open "My Shifts" to see all upcoming work
Arrive On Site: Ensure your GPS is enabled for clock-in to work
Clock In with Face ID: A quick scan starts your shift timer
Break Tracking: Pause and resume as needed via the app
Clock Out: Use Face ID again to end your shift accurately
Find and apply for local work opportunities with a single tap:
How to Clock In and Out with Face ID
Open the GPOD app and tap the "My Shifts" tab. Your schedule will be listed by day and time.
Make sure your location is on and you're at the correct job site. Face verification may also be required.
Yes! Use the "Shifts Near Me" feature to find and apply for additional work opportunities in your area.
Learn how to access your earnings early, view pay history, and manage your finances with GPOD.
Get paid instantly after your shift without waiting for payday:
Open "Wallet": View available balance after recent shifts
Select Amount: Choose up to 90% of your earned pay
Confirm Withdrawal: Use Face ID or secure PIN to verify
Funds Arrive: Sent instantly to your linked bank account
View Summary: All transactions are listed under Wallet > History
How to Withdraw Wages Instantly
EWA lets you withdraw up to 90% of your earned wages before payday â once your shift is approved.
Yes â a flat fee of ÂŖ2.50 is charged per withdrawal to cover processing and banking costs.
You can withdraw as soon as your hours have been approved by your employer. The money lands in your account instantly.
Manage your personal details, banking information, notification preferences, and account security.
Go to "My Profile": Update personal and contact information
Verify Address: Ensure your postcode and home address are correct
Upload ID: Snap photos of your passport or driving licence
Update Banking: Add or change your payout bank account
Notifications: Enable shift reminders and payment alerts
Use your in-app assistant Gabriel for instant answers and shift help.
Tap "Ask Gabriel" on your dashboard
Type or speak your question: "When is my next shift?"
Get instant responses about shifts, pay, EWA, and more
Go to your Profile tab, tap your current photo, and upload a new one from your gallery or take a selfie.
Yes â head to Settings â Account Info and tap "Edit" next to your email to update it.
Gabriel is your 24/7 in-app assistant â here to help with shift queries, EWA guidance, profile setup, and more. Just tap "Ask Gabriel" in the app to start chatting.
Learn about performance tracking, achievements, and how to earn badges that can lead to rewards and recognition.
Get rewarded for showing up, staying consistent, and hitting goals!
Perfect Attendance
No missed shifts for 30 days
Hot Streak
5 shifts in a row, on time
Open "Badges" from your main dashboard
See current badge goals like "3 Shifts in a Row"
Earn badges and level up from Bronze to Gold
Some employers offer bonuses or perks for badge holders
Track your performance weekly
Badges are digital rewards that recognise your performance â like showing up on time or completing multiple shifts in a row.
Tap "Profile" â "Achievements" to view all badges you've unlocked and your current badge tier.
Yes! Depending on your employer, badges can unlock bonuses, priority shift access, higher hourly rates, and other perks. Check your specific rewards in the Badges section.
Get assistance with any GPOD-related issues, contact support, or use Gabriel AI for instant help.
Tap "Help" then "Report an Issue"
Select your shift or payment in question
Optionally add a screenshot or comment
Our AI or a human agent will reply ASAP
Your report is logged for future tracking
Chat with a support agent directly in the GPOD app
Response time: 5-10 minutes
Email us at support@gpod.uk
Response time: 1-2 business days
Call us at 0800 123 4567
Hours: Mon-Fri, 9am-5pm
Gabriel is your 24/7 in-app assistant â here to help with shift queries, EWA guidance, profile setup, and more.
Yes â Gabriel works round the clock. Whether it's midnight or early morning, support is always just one tap away.
For urgent issues like payment problems, we aim to respond within 1 hour during business hours. For general queries, response times are typically within 24 hours.
Please click Accept Cookies to continue to use the site.