Your guide to accessing earned wages, managing your account, and getting support when you need it.
Download the GPOD app to access your earned wages
Learn how to request your earned wages anytime
Get help from our friendly support team
Find answers to frequently asked questions
Welcome to GPOD! Here's how to start accessing your earned wages whenever you need them:
Download our secure mobile app from your device's app store. It's available for both iOS and Android devices.
Sign up using your work email address and the company code provided by your employer. You'll need to verify your identity to ensure the security of your account.
Have your ID ready (passport, driver's license, or national ID) to complete the verification process quickly.
Connect your bank account securely to receive your earned wages. We use bank-level encryption to keep your information safe.
GPOD will never store your bank login credentials. We use secure connections to verify your account only.
Once your account is set up, you'll be able to see your earned wages in real-time. Your available balance updates daily based on the hours you've worked.
When you need to access your earned wages, simply request a withdrawal through the app. The money will be transferred to your bank account, usually within minutes.
Earned Wage Access (EWA) allows you to access the money you've already earned before your regular payday. It's not a loan â it's your money that you've already worked for.
See exactly how much you've earned so far in the pay period, updated daily.
Request your earned wages anytime, with money delivered to your bank account quickly.
A small, transparent fee per withdrawal â never percentage-based interest like payday loans.
Since this is your earned money, not a loan, there's no credit check or impact on your credit score.
Your guide to navigating the GPOD app and making the most of its features:
Your main dashboard shows your available balance, recent transactions, and upcoming payday. This is your home screen when you open the app.
Pull down on the dashboard to refresh your available balance with the latest information.
Tap the "Request Funds" button on your dashboard to access your earned wages. You can select any amount up to your available balance.
Access your complete transaction history to see all previous withdrawals, fees paid, and automatic reconciliations on paydays.
Navigate to: Profile â Transaction History
View personalized insights about your earning and spending patterns to help improve your financial health.
These insights can help you:
Manage your profile, bank connection, notification preferences, and security settings.
Key settings include:
GPOD uses a transparent, fixed-fee model â never percentage-based interest rates. Here's what you need to know:
ÂŖ1.50
Funds will arrive in your bank account within 1-2 business days.
ÂŖ2.50
Funds will arrive in your bank account typically within minutes.
To help you manage your finances responsibly, GPOD has certain limits in place:
You can access up to 50% of your earned wages for the current pay period. This amount updates daily based on your worked hours.
Example: If you've earned ÂŖ600 so far this pay period, you can access up to ÂŖ300.
You can make up to 3 withdrawals per pay period.
Weekly Pay
3 withdrawals per week
Monthly Pay
3 withdrawals per month
These limits are designed to help you maintain financial stability while still providing flexibility when you need it.
Find answers to common questions about using GPOD's earned wage access service:
With a Standard Transfer (ÂŖ1.50 fee), funds will arrive in your bank account within 1-2 business days. If you choose an Express Transfer (ÂŖ2.50 fee), funds typically arrive within minutes, depending on your bank's processing times.
Some banks may take longer to process the transfer, especially during weekends or holidays.
No, GPOD is not a loan service. You're accessing wages you've already earned but haven't been paid yet. Since you're not borrowing money, there's no interest, no debt created, and no impact on your credit score.
We don't perform credit checks, and your use of GPOD is not reported to credit agencies.
Your available balance is calculated based on the hours you've worked in the current pay period, as reported by your employer's time-tracking system. We update this information daily.
You can access up to 50% of your earned wages for the current pay period. For example, if you've earned ÂŖ400 so far this pay period, your available balance would be ÂŖ200.
Your available balance is reduced by any withdrawals you've already made during the current pay period.
On your regular payday, your employer will pay you your full wages minus the amounts you've already accessed through GPOD. This reconciliation happens automatically.
For example, if your full pay is ÂŖ1,200 and you accessed ÂŖ300 through GPOD during the pay period, you'll receive ÂŖ900 on payday (ÂŖ1,200 - ÂŖ300 = ÂŖ900).
After payday, your available balance will reset for the new pay period as you begin earning again.
Yes, GPOD uses bank-level security to protect your personal and financial information. We employ 256-bit encryption, secure servers, and follow industry best practices for data protection.
When you connect your bank account, we use secure APIs that never store your bank login credentials on our servers. We're also compliant with all relevant data protection regulations, including GDPR.
We recommend enabling biometric authentication (fingerprint or face recognition) in the app settings for additional security.
If you leave your job, any outstanding amounts you've accessed through GPOD will be deducted from your final paycheck. If your final paycheck doesn't cover the outstanding amount, you'll receive instructions on how to repay the remaining balance.
Your access to the GPOD app will continue for 30 days after your employment ends to allow you to view your transaction history and manage any outstanding matters.
You can cancel a Standard Transfer withdrawal request if it's still in "Pending" status in your transaction history. Simply go to the transaction details and select "Cancel Request."
Express Transfers process almost immediately and typically cannot be cancelled once submitted. If you need to cancel an Express Transfer, contact customer support immediately, though there's no guarantee it can be stopped once initiated.
Our support team is available to help! You can contact us through several channels:
For urgent issues outside business hours, use the in-app "Urgent Support" button for our limited weekend and evening support.
Issue: Unable to log in or repeatedly getting error messages.
Solutions:
Issue: Unable to connect your bank account or connection is failing.
Solutions:
Issue: You requested a withdrawal but haven't received the funds.
Solutions:
Issue: Your available balance seems incorrect or doesn't match your worked hours.
Solutions:
If you've tried these solutions and are still experiencing problems, please contact our support team through the app or by emailing support@gpod.com with details of the issue.
Our support team is here to help you with any questions or issues you may have:
Available 8am-8pm Monday-Friday
Fastest response time: Usually within 5 minutes
support@gpod.com
Response time: Within 24 hours
0800-123-4567
Available 9am-6pm Monday-Friday
Use the "Urgent Support" button in the app
Limited availability on weekends and evenings
Keep your account information up-to-date to ensure smooth service and communication.
To update your personal information:
Note: Some changes may require verification documentation.
Add, remove, or update your connected bank accounts.
To manage your bank connections:
Enhance your account security with additional protection measures.
Security options include:
Access these features at: Profile â Security Settings
Customize which notifications you receive and how you receive them.
Notification types include:
Manage these at: Profile â Notification Settings
If you need to temporarily or permanently deactivate your account:
Note: Temporary deactivation keeps your account information but suspends access. Permanent deactivation removes your data in accordance with data protection regulations.
GPOD is committed to helping you achieve financial stability and wellness:
Access our library of articles, guides, and videos on topics like budgeting, saving, debt management, and building credit.
Access in the app: Menu â Financial Wellness â Education Library
Use our simple budgeting tools to track expenses, set saving goals, and plan for upcoming bills.
Access in the app: Menu â Financial Wellness â Budget Tools
Receive tailored financial insights based on your earning and spending patterns to help improve your financial health.
Access in the app: Dashboard â Financial Insights
Book a free 20-minute session with a financial counselor to discuss your specific financial situation and get personalized advice.
Access in the app: Menu â Financial Wellness â Book Counseling Session
Join our financial wellness community forums to connect with other workers, share tips, and learn from each other's experiences.
Access in the app: Menu â Financial Wellness â Community
We use 256-bit encryption (the same level used by major banks) to protect all your personal and financial information both in transit and at rest.
Our bank connection process uses secure APIs and never stores your bank login credentials. We're only granted read-only access to verify your account and make deposits.
We verify all users' identities to protect against fraud and ensure only you can access your account. All verification documents are processed securely.
Enable fingerprint or face recognition for an additional layer of security when accessing your GPOD account.
GPOD complies with all applicable data protection regulations, including GDPR. You have the right to:
To exercise any of these rights, go to Profile â Privacy Settings â Data Rights, or contact our Data Protection Officer at privacy@gpod.com.
View our complete Privacy Policy and Terms of Service in the app at Menu â Legal â Privacy Policy.
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