Terms and Conditions

1.1.1 By downloading and installing the GPOD mobile application ("App"), you grant GPOD permission to access certain device functionalities necessary for the provision of our services, including but not limited to:

• Camera access for facial recognition login and clock-in verification
• Location data for geolocation verification of shift attendance
• Notification permissions for alerts regarding shifts, payments, and platform updates
• Storage access for downloading payslips and other relevant documents
• Network access to communicate with GPOD servers

1.1.2 You may control these permissions through your device settings; however, restricting certain permissions may limit functionality or prevent access to specific features of the App.

1.1.3 GPOD commits to requesting only those permissions that are essential to the functionality of the App, and to using the granted permissions solely for the purposes explicitly stated within these Terms and in our Privacy Policy.

1.2.1 GPOD strives to provide continuous, uninterrupted access to our platforms; however, we cannot guarantee 100% uptime. The Service may be temporarily unavailable due to maintenance, system upgrades, or factors beyond our control.

1.2.2 GPOD commits to notifying users of planned maintenance windows at least 24 hours in advance through in-app notifications, email communications, or platform announcements, except in cases of emergency maintenance.

1.2.3 API Usage Limitations: To ensure fair usage and system stability, GPOD imposes the following rate limits on API requests:

• Standard tier: 100 requests per minute
• Premium tier: 500 requests per minute
• Enterprise tier: Custom limits as specified in your service agreement

1.3.1 GPOD maintains a zero-tolerance policy for fraudulent activities, platform abuse, and violations of these Terms. The following activities are expressly prohibited and may result in immediate suspension or termination of your account:

• Time fraud, including but not limited to buddy punching or false clock-in/out entries
• Identity manipulation or impersonation of another user
• Deliberate circumvention of facial recognition or geolocation verification systems
• Attempt to exploit platform vulnerabilities or bypass security measures
• Gaming or manipulation of the badge or reward systems

1.3.2 GPOD employs advanced monitoring systems, including AI-powered behavioral analysis and anomaly detection, to identify potential fraudulent activities. Suspicious activities are flagged for review and may trigger automatic safety protocols.

2.1.1 GPOD commits to maintaining the highest standards of data protection and confidentiality in accordance with the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), and other applicable privacy laws.

2.1.2 All personal data collected by GPOD is:

• Processed lawfully, fairly, and transparently
• Collected for specified, explicit, and legitimate purposes
• Adequate, relevant, and limited to what is necessary
• Accurate and kept up to date
• Stored securely using industry-standard encryption
• Retained only for as long as necessary for the purposes for which it was collected

2.2.1 GPOD collects and processes biometric data, specifically facial recognition data, for the purposes of:

• Secure user authentication and login
• Verification of identity during clock-in and clock-out processes
• Prevention of time fraud and buddy punching

2.2.2 GPOD collects and processes location data for the purposes of:

• Verification of worker presence at designated work locations
• Enabling the "Shifts Near Me" feature for location-based job discovery
• Calculating travel distances and times for shift planning
• Compliance with employer geofencing requirements

2.3.1 GPOD is committed to operating in full compliance with all applicable regulatory frameworks, including but not limited to:

• General Data Protection Regulation (GDPR) and UK Data Protection Act 2018
• Financial Conduct Authority (FCA) guidelines and regulations
• Employment Rights Act 1996 and related employment legislation
• Working Time Regulations 1998
• National Minimum Wage Act 1998
• Money Laundering Regulations 2017
• Relevant tax laws and HMRC requirements

3.1.1 Early Wage Access (EWA) is a service that allows workers to access a portion of their earned but unpaid wages before their scheduled payday. The following terms apply to the use of EWA services:

• Workers may withdraw up to 90% of their verified earned wages
• A flat fee of £2.50 is charged per withdrawal, regardless of the amount withdrawn
• EWA is available only for shifts that have been completed and approved
• EWA is not a loan or credit product - it provides access only to wages already earned
• There is no interest charged on EWA withdrawals
• EWA withdrawals are automatically deducted from the worker's next paycheck

3.2.1 GPOD is committed to complete transparency regarding all fees and charges associated with our services. The following fee structures apply:

3.2.2 Worker Fees:

• Early Wage Access (EWA): £2.50 flat fee per withdrawal
• Account maintenance: Free
• Mobile app access: Free
• Standard payslip generation and access: Free
• Standard payment processing: Free

3.3.1 GPOD is committed to fair and transparent handling of refunds and overpayments. The following policies apply:

3.3.2 Worker Refund Policy:

• EWA fee refunds will be issued in cases of system failure where funds were not delivered
• Duplicate charges will be automatically refunded upon detection
• Disputed charges must be reported within 30 days of the transaction
• Refunds will be processed back to the original payment method where possible
• Processing time for refunds is typically 3-5 business days

4.1.1 Workers are responsible for accurately recording their work hours through the GPOD platform. This includes:

• Clocking in at the start of each shift
• Clocking out at the end of each shift
• Recording break periods as required by employer policies
• Ensuring location services are enabled during clock-in and clock-out
• Completing facial verification for identity confirmation
• Reporting any system issues that prevent proper time recording

4.2.1 Worker Account Information:

• Workers must provide accurate personal information during registration
• Required information includes legal name, contact details, bank account information, and identification documents
• Workers are responsible for keeping their account information current and accurate
• Changes to key information (e.g., banking details) may require verification
• False information may result in account suspension

4.3.1 Employer Registration and Information:

• Employers must provide accurate business information during registration
• Required information includes company name, registration number, business address, and authorized representatives
• Employers must provide valid banking information for payment processing
• Changes to key business information must be promptly updated in the platform
• Employers are responsible for verifying the accuracy of all provided information

5.1.1 Acceptance of Terms:

• By registering for, accessing, or using any GPOD service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions
• If you do not agree to these Terms, you must not access or use the GPOD platform
• If you are accessing GPOD on behalf of an employer, council, or other organization, you represent and warrant that you have the authority to bind that organization to these Terms
• Your acceptance of these Terms creates a legally binding contract between you and GPOD

5.2.1 Governing Law:

• These Terms and Conditions, and any disputes arising out of or related to these Terms or your use of GPOD, shall be governed by and construed in accordance with the laws of England and Wales
• This choice of law applies regardless of your location or the location from which you access the GPOD platform
• The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded

5.3.1 Disclaimer of Warranties:

• THE GPOD PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED
• GPOD EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• GPOD DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE
• GPOD DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION PROVIDED THROUGH THE PLATFORM