Last Updated: April 15, 2025 | Version: 3.2.1
These terms govern your access to and use of GPOD.UK across our mobile applications, web platforms, and connected dashboards. By engaging with our services as a Worker, Employer, Council, or Investor, you agree to be bound by these terms as updated from time to time.
GPOD.UK is a platform founded on social good, dignity-first economics, and behavioural transparency. These Terms and Conditions uphold our principles and provide the legal framework for secure and responsible participation by all users.
Use of the GPOD ecosystem constitutes active consent to data handling, payout flows, and compliance measures as outlined below. Please read each section carefully to ensure full understanding of your rights and responsibilities.
This document contains legally binding terms. It is your responsibility to read and understand these terms before using GPOD services. If you have any questions about these terms, please contact our support team before proceeding.
In simple terms: Our app needs certain permissions to work properly, including camera access for facial recognition and location data for shift verification. You can control these permissions but some features won't work without them.
1.1.1 By downloading and installing the GPOD mobile application ("App"), you grant GPOD permission to access certain device functionalities necessary for the provision of our services, including but not limited to:
1.1.2 You may control these permissions through your device settings; however, restricting certain permissions may limit functionality or prevent access to specific features of the App.
1.1.3 GPOD commits to requesting only those permissions that are essential to the functionality of the App, and to using the granted permissions solely for the purposes explicitly stated within these Terms and in our Privacy Policy.
1.1.4 The App is designed to work on the most recent versions of iOS and Android operating systems. While we strive to maintain backward compatibility, we cannot guarantee full functionality on outdated operating systems or devices. Users are encouraged to keep their devices updated to the latest stable version of their operating system.
1.1.5 GPOD reserves the right to update the App as necessary. Users will be notified of significant updates and are encouraged to install these updates promptly to ensure continued access to all features and security enhancements.
In simple terms: We aim to keep GPOD running 24/7, but occasional maintenance and updates are necessary. We'll try to notify you about planned downtime, and we have limitations on how many API requests you can make.
1.2.1 GPOD strives to provide continuous, uninterrupted access to our platforms; however, we cannot guarantee 100% uptime. The Service may be temporarily unavailable due to maintenance, system upgrades, or factors beyond our control, including but not limited to:
1.2.2 GPOD commits to notifying users of planned maintenance windows at least 24 hours in advance through in-app notifications, email communications, or platform announcements, except in cases of emergency maintenance.
1.2.3 API Usage Limitations: To ensure fair usage and system stability, GPOD imposes the following rate limits on API requests:
1.2.4 Exceeding these limits may result in temporary throttling of requests or, in cases of persistent abuse, suspension of API access. GPOD will provide warning notifications before taking such actions except in cases where system stability is immediately threatened.
1.2.5 GPOD reserves the right to prioritize service availability to critical platform functions during periods of high demand or system stress. Non-critical functions may experience reduced performance during such periods to maintain core service stability.
In simple terms: Don't misuse GPOD. Actions like time fraud, identity manipulation, or gaming the system can result in immediate suspension. We have automated systems to detect suspicious activities and will investigate all potential violations.
1.3.1 GPOD maintains a zero-tolerance policy for fraudulent activities, platform abuse, and violations of these Terms. The following activities are expressly prohibited and may result in immediate suspension or termination of your account:
1.3.2 GPOD employs advanced monitoring systems, including AI-powered behavioral analysis and anomaly detection, to identify potential fraudulent activities. Suspicious activities are flagged for review and may trigger automatic safety protocols.
1.3.3 In the event of suspected fraud or abuse, GPOD reserves the right to:
1.3.4 Users who believe their account has been wrongfully suspended may submit an appeal through our support portal. Appeals will be reviewed within 5 business days, and decisions will be communicated via the user's registered email address.
1.3.5 GPOD reserves the right to share information about fraudulent activities with employers, partner organizations, and, where legally required, law enforcement agencies. Users found to have engaged in serious fraud may be permanently banned from the platform.
In simple terms: We take data protection seriously. Your personal information is stored securely, encrypted, and only accessed on a need-to-know basis. We comply with all relevant privacy laws and will notify you promptly of any data breaches.
2.1.1 GPOD commits to maintaining the highest standards of data protection and confidentiality in accordance with the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), and other applicable privacy laws. We implement robust technical and organizational measures to safeguard your personal information.
2.1.2 All personal data collected by GPOD is:
2.1.3 GPOD employs the following security measures to protect your data:
2.1.4 In the unlikely event of a data breach, GPOD will:
2.1.5 GPOD employees and contractors are bound by strict confidentiality agreements and only have access to personal data on a need-to-know basis. Regular audits are conducted to ensure compliance with these requirements.
In simple terms: We use facial recognition for secure login and attendance verification. Your location data helps verify you're at the right workplace. This sensitive data receives special protection, is never sold to third parties, and is retained only as long as necessary.
2.2.1 GPOD collects and processes biometric data, specifically facial recognition data, for the purposes of:
2.2.2 GPOD collects and processes location data for the purposes of:
2.2.3 Special protections for biometric and location data:
2.2.4 Retention and deletion of biometric and location data:
2.2.5 GPOD will never sell, rent, or share biometric or precise location data with third parties except where explicitly required by law or with your explicit consent for specific, limited purposes disclosed at the time of consent.
In simple terms: We design our platform to comply with all relevant regulations including GDPR, FCA guidelines, and employment laws. We regularly update our systems to stay compliant with changing regulations.
2.3.1 GPOD is committed to operating in full compliance with all applicable regulatory frameworks, including but not limited to:
2.3.2 GPOD maintains a dedicated compliance team responsible for:
2.3.3 GDPR Compliance: GPOD respects and upholds all data subject rights under GDPR, including:
2.3.4 FCA Alignment: While GPOD is not directly regulated by the FCA, we adhere to relevant FCA principles and guidelines, particularly in relation to:
2.3.5 GPOD commits to promptly implementing any changes required by regulatory updates or new legislation. We will notify users of significant changes that affect how we handle their data or provide our services.
In simple terms: Early Wage Access (EWA) lets you withdraw up to 90% of your earned wages before payday for a flat £2.50 fee per withdrawal. This is not a loan - you're accessing wages you've already earned. Funds typically arrive in your account within minutes.
3.1.1 Early Wage Access (EWA) is a service that allows workers to access a portion of their earned but unpaid wages before their scheduled payday. The following terms apply to the use of EWA services:
3.1.2 EWA Processing and Availability:
3.1.3 EWA Limitations and Restrictions:
3.1.4 EWA Notifications and Transparency:
3.1.5 GPOD reserves the right to modify EWA terms, including fee amounts and withdrawal limits, with 30 days' notice to users. Critical changes affecting availability of the service may be implemented with shorter notice periods if required for regulatory compliance or security purposes.
In simple terms: We're committed to transparent pricing. Workers pay a flat £2.50 fee per EWA withdrawal. Employers pay subscription fees based on their chosen plan. Investors pay no management fees. Councils pay based on activation metrics. All fees are clearly displayed before confirmation.
3.2.1 GPOD is committed to complete transparency regarding all fees and charges associated with our services. The following fee structures apply:
3.2.2 Worker Fees:
3.2.3 Employer Fees:
3.2.4 Investor Fees:
3.2.5 Council Fees:
3.2.6 Fee Transparency and Disclosure:
3.2.7 GPOD reserves the right to offer promotional discounts, fee waivers, or special pricing arrangements at its discretion. Such offers will be clearly communicated along with any applicable terms or time limitations.
In simple terms: If you're overcharged or experience a service failure, we'll provide appropriate refunds. For subscription services, refunds follow our cancellation policy. Overpayments to workers will be reconciled in future payrolls. All refund requests are reviewed within 5 business days.
3.3.1 GPOD is committed to fair and transparent handling of refunds and overpayments. The following policies apply:
3.3.2 Worker Refund Policy:
3.3.3 Employer Refund Policy:
3.3.4 Investor and Council Refund Policies:
3.3.5 Overpayment Handling:
3.3.6 Refund Request Process:
3.3.7 GPOD reserves the right to deny refund requests that do not meet our policy requirements or in cases where there is evidence of abuse or fraudulent activity. Appeals may be submitted through our support portal for secondary review.
In simple terms: You're responsible for clocking in and out accurately using facial verification and at the correct location. Deliberately manipulating this system is prohibited and may result in account suspension. If there are legitimate technical issues, report them immediately.
4.1.1 Workers are responsible for accurately recording their work hours through the GPOD platform. This includes:
4.1.2 Clock-in and Clock-out Requirements:
4.1.3 Prohibited Time-Tracking Activities:
4.1.4 System Issues and Exceptions:
4.1.5 Consequences of Time-Tracking Violations: Failure to comply with these requirements, particularly intentional misrepresentation of work hours, may result in disciplinary action, including but not limited to warnings, suspension of Early Wage Access privileges, account suspension, or termination of platform access. Serious violations may also be reported to employers and, in cases of fraud, to relevant authorities.
In simple terms: As a worker, you must provide accurate information, maintain professional behavior, follow employer policies, keep your account secure, and use the platform responsibly. The badge system rewards positive behaviors, and you agree to receive AI-powered behavioral nudges.
4.2.1 Worker Account Information:
4.2.2 Professional Conduct:
4.2.3 Badge System and Behavioral Nudging:
4.2.4 Account Security:
4.2.5 Platform Usage:
4.2.6 Consequences of Non-Compliance: Failure to meet these obligations may result in a range of consequences, from warnings and temporary restrictions to permanent account termination. GPOD reserves the right to determine appropriate responses based on the nature, severity, and frequency of violations.
In simple terms: Employers must provide accurate business information, promptly review and approve shifts, handle payroll properly, maintain fair practices in badge distribution, and properly manage worker data. Employers are responsible for all activities under their account.
4.3.1 Employer Registration and Information:
4.3.2 Shift Management and Approval:
4.3.3 Payroll Obligations:
4.3.4 Badge System Management:
4.3.5 Worker Data Management:
4.3.6 Account Responsibility: Employers are responsible for all activities that occur under their account, including actions taken by authorized representatives. Employer accounts should only be accessed by authorized personnel, and account credentials must be kept secure. Suspicious activity should be reported to GPOD immediately.
In simple terms: By using GPOD, you accept these terms. We may update these terms with notice, and your continued use means you accept the changes. For significant changes, we'll notify you via email or app notification. You can reject changes by stopping use of the platform.
5.1.1 Acceptance of Terms:
5.1.2 Amendment Process:
5.1.3 Continued Use After Amendments:
5.1.4 Version History and Archives:
5.1.5 Complete Agreement: These Terms, together with any additional terms specifically referenced herein, constitute the entire agreement between you and GPOD regarding your use of the platform. They supersede any prior agreements or understandings, whether written or oral, relating to the same subject matter.
In simple terms: These terms are governed by the laws of England and Wales. Any disputes will generally be resolved in English courts, though consumers may have additional protections in their home jurisdiction. We encourage resolving disputes amicably before legal action.
5.2.1 Governing Law:
5.2.2 Jurisdiction:
5.2.3 Dispute Resolution:
5.2.4 Class Action Waiver:
5.2.5 Severability: If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will continue in full force and effect.
In simple terms: GPOD provides its platform "as is" without guarantees. We limit our liability for various types of damages except where prohibited by law. We're not responsible for third-party services, employer actions, or consequential damages. These limitations protect us while ensuring we can provide our service.
5.3.1 Disclaimer of Warranties:
5.3.2 Limitation of Liability:
5.3.3 Exceptions to Limitations:
5.3.4 Third-Party Services and Content:
5.3.5 Employer Actions and Decisions:
5.3.6 Basis of the Bargain: YOU ACKNOWLEDGE THAT GPOD HAS OFFERED ITS SERVICES AND SET ITS PRICES IN RELIANCE UPON THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH HEREIN, AND THAT THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND GPOD. YOU AGREE THAT THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY ARE REASONABLE.
Version | Date | Changes |
---|---|---|
3.2.1 | April 15, 2025 | Minor clarifications to EWA terms and processing times |
3.2.0 | March 2, 2025 | Added section on Biometric and Location-Based Data; updated Regulatory Alignment |
3.1.0 | January 10, 2025 | Updated payment terms; revised fee structure for Employer plans |
3.0.0 | November 5, 2024 | Major revision with expanded sections on Data Protection, User Responsibilities, and Legal Framework |
2.5.0 | August 20, 2024 | Added Badge System and Behavioral Nudging section; updated Platform Access terms |
support@gpod.uk
+44 (0) 20 7123 4567
Monday - Friday, 9:00 AM - 6:00 PM GMT
Visit Support Centerlegal@gpod.uk
GPOD UK Ltd, 123 Innovation Way, London, EC1V 9XX
For formal legal notices, please address correspondence to our registered office with "Attention: Legal Department" clearly marked.
GPOD UK Ltd is registered in England and Wales, Company Number: 12345678.
Registered Office: 123 Innovation Way, London, EC1V 9XX, United Kingdom.
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